Refund policy

Nothing in this policy excludes or limits any rights or remedies available to customers under the Australian Consumer Law.

Change-of-mind returns

We accept eligible change-of-mind return requests made within 7 days of receiving an item. Email us with your order number and the item you wish to return so we can provide return instructions.

For a change-of-mind return, the item must be unworn, unused and unwashed, with no stains, makeup marks, perfume or other noticeable odours, or damage or alteration caused by the customer. Original tags and labels must remain attached. Where reasonably possible, keep the item in its original condition and packaging.

We may refuse a change-of-mind return if these conditions are not met. The customer pays return shipping for a change-of-mind return.

Size & colour exchanges

Contact us within 7 days of receiving your item to request a change-of-mind size or colour exchange. Exchanges are subject to stock availability and the change-of-mind condition requirements above.

The customer pays both the cost of returning the original item and the shipping cost for the replacement item. If the requested option is unavailable, we may ask you to return the eligible item and place a new order instead.

Faulty or incorrectly supplied items

If an item is faulty, defective or not the item ordered, contact us with reasonable proof of purchase and details of the problem. We will assess the order and product and provide the remedy required by Australian Consumer Law.

Where an item is confirmed to be faulty or incorrectly supplied by KKOKKA, you will not ultimately bear reasonable return postage costs. If you have reasonably paid return postage before the problem is confirmed, we will reimburse those reasonable costs where required. Please keep postage receipts.

Australian Consumer Law

Our products carry statutory consumer protections that store policies cannot take away. A major problem may entitle you to choose a refund or replacement. For a problem that is not major, we will arrange an appropriate remedy within a reasonable time, as required by law. Other remedies, including compensation for relevant loss, may apply.

The 7-day period, unworn condition, tags and packaging requirements apply only to our voluntary change-of-mind policy. They do not restrict claims for faulty goods under Australian Consumer Law. Removed tags do not automatically remove those rights, and original packaging is not required for a statutory consumer claim.

Sale items

Any different change-of-mind conditions for sale items will be clearly stated on the relevant product or promotion before purchase. Sale items retain all applicable Australian Consumer Law rights.

Inventory errors

If an order cannot be fulfilled because of an inventory error or another legitimate issue, we will notify you as soon as reasonably possible. If payment has been taken for an item we cannot supply, we will refund the relevant amount.

Refunds & proof of purchase

Approved refunds generally go back to the original payment method unless we agree otherwise with you. The time it takes to appear after we issue a refund depends on your bank, card issuer or payment provider.

We may request reasonable proof of purchase, such as an order number, receipt or other reasonable evidence of purchase.